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Information we collect

We collect information you provide directly and information generated through your use of the service.

• Account information: name, email address, phone number, and login credentials.
• Property and operations data: property names, room and bed details, rent amounts, tenant names, contact details, ID references, agreements, payment records, expenses, and notes you enter.
• Communications: messages you send us (including via WhatsApp or email) and support requests.
• Technical data: device type, browser, IP address, log data, and cookies used to operate and secure the service.

How we use information

We use personal information only to operate, improve, and support Rezident.

• Provide rent tracking, occupancy, reminders, reporting, and related features.
• Send service-related messages, including WhatsApp rent reminders you configure.
• Respond to support requests and communicate about your account.
• Maintain security, prevent abuse, and comply with applicable law.
• Analyse aggregated usage to improve the product (not to sell personal data).

How we share information

We do not sell your personal information. We share data only as described below.

• Service providers: hosting, email, messaging, analytics, and payment processors who process data on our instructions and under confidentiality obligations.
• Legal requirements: when required by law, court order, or to protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice where required by law.

Data retention

We retain account and property data while your subscription is active and for a reasonable period after closure to resolve disputes, meet legal obligations, and allow data export. You may request deletion subject to legal retention requirements.

Security

We use reasonable technical and organisational measures to protect data, including encryption in transit, access controls, and secure infrastructure. No method of transmission or storage is completely secure; you are responsible for keeping your login credentials confidential.

Your rights

Depending on applicable law (including India’s Digital Personal Data Protection Act, 2023, where applicable), you may have the right to access, correct, delete, or export personal data we hold about you, and to withdraw consent where processing is consent-based. To exercise these rights, contact us using the details below. We will respond within reasonable timeframes required by law.

Cookies

We use essential cookies and similar technologies to authenticate sessions, remember preferences, and keep the service secure. We do not use third-party advertising cookies on the marketing site.

Children

Rezident is a business service for property operators. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, contact us and we will delete it.

International transfers

Data is primarily processed in India. If we transfer data outside India, we will do so with appropriate safeguards consistent with applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes will be communicated through the service or by email where appropriate.

Contact

For privacy questions or requests, email support@rezident.app. Rezident is operated from India. Service provider: Rezident (rezident.app).